30-day money-back guarantee
If you are not happy with a paid purchase, contact us within 30 days of the purchase date and we will give you a full refund — no questions asked.
What is covered
- Paid PDF bingo packs (50, 100, or 200 cards)
- Live Bingo Mode unlocks
- Custom packs purchased through BingoGen.ai
Free watermarked previews and free sample downloads are not purchases and do not require a refund.
How to request a refund
- Email support@bingogen.ai or use our contact form.
- Include the email used at Stripe checkout and the approximate purchase date.
- We aim to reply within 24–48 hours and process refunds promptly.
Refunds are returned to the original payment method via Stripe. Timing depends on your bank or card issuer (often a few business days).
Questions
More detail is also in our Terms of Service. For anything else, reach out anytime.